It is very important to have your packages delivered to an address where someone will be available to receive them physically from the carrier upon the first delivery attempt. Even short exposures to cold or hot temperatures (beyond 40-90) can have disastrous effects on live flies. Any packages that are indicated as being left on a porch or other outdoor area via the UPS tracking system will not be covered under our Live Arrival Guarantee. We want our items to arrive in good condition just as much as you do so please assist us by choosing an appropriate delivery address. Our live and healthy guarantee will not be valid beyond the first delivery attempt. If insects arrive dead or damaged and qualify for free replacement, remember, shipping & handling fees are not covered by guarantees and must be prepaid by customer. In the event that the customer declines free replacement, only a store credit will be offered or issued. NO REFUNDS!